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Terms of Service

Effective date: October 14, 2025

Last update: October 14, 2025

1. Introduction and Acceptance of Terms

Welcome to Handiers (“we,” “our,” “us”). Handiers is a community-based platform that connects users with trusted home service professionals (“Pros”) recommended by neighbors and friends. By accessing or using the Service, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Service.

2. Eligibility and Account Registration

You must be at least 18 years old to use Handiers. By registering an account, you confirm that the information you provide is true, accurate, and complete. You are responsible for maintaining the confidentiality of your account and all activity under it.

3. Description of Services

Handiers allows users to find, connect, and communicate with Pros through local recommendations. Core services include:

  • Discovering Pros based on neighborhood data
  • Chatting, calling, or sending SMS messages
  • Registering Pros and posting information about their business
  • Optional paid subscription plans for Pros via Stripe

Handiers does not mediate, process, or guarantee payments between customers and Pros. All payments are handled directly between users and Pros.

4. User Conduct and Prohibited Activities

Users must act responsibly and respectfully when using Handiers. The following behaviors are strictly prohibited:

  • Posting or sharing false, misleading, or fraudulent information
  • Using offensive, discriminatory, or hateful language
  • Harassing, threatening, or intimidating other users or Pros
  • Engaging in scams, fraud, or illegal transactions
  • Posting violent, explicit, or abusive content
  • Using automated bots or scraping tools
  • Impersonating another person or entity

We reserve the right to remove, edit, or restrict access to any content that violates these rules. Users may report inappropriate or abusive behavior using the in-app “Report” function.

5. Pro Listings and Business Information

Anyone can register a Pro by providing basic information such as name, contact details, and specialties.
Pros may enhance their listings by subscribing to premium plans that allow adding business details, licenses, insurance, background checks, and portfolio posts.
Pro listings cannot be directly deleted by users; deletion requests must be made through Handiers support.

6. Subscriptions, Payments, and Cancellations

Pros may purchase monthly subscriptions for premium features. Payments are securely processed by Stripe.
By subscribing, you agree to comply with Stripe’s Terms of Service (https://stripe.com/legal).
Subscriptions automatically renew each month unless canceled. You may cancel anytime; cancellation takes effect at the end of the current billing cycle. Fees are non-refundable once the billing period has started.

7. Communications and Messaging

Messaging, calling, and SMS services on Handiers are powered by third-party providers such as Twilio.
Handiers is not responsible for message delivery failures, delays, or fees imposed by carriers. You consent to receive communications from other users and from Handiers for operational purposes.

8. Content Ownership and License

You retain ownership of any content you submit to Handiers. However, by posting or submitting content, you grant Handiers a worldwide, royalty-free, non-exclusive license to host, display, and use that content for providing and promoting the Service.
You represent that your submitted content does not infringe any third-party rights.

9. Moderation, Reporting, and Enforcement

To maintain a safe community, Handiers may review, moderate, or remove any content that violates our policies or applicable laws.

We reserve the right to:

  • Remove content that is false, harmful, or violates community guidelines
  • Suspend or terminate accounts for repeated or severe violations
  • Restrict access to features for policy violations

Users can report inappropriate content or behavior via the in-app “Report” button. Handiers investigates all valid reports in good faith.

10. Community Guidelines and Ethical Standards

Handiers is built on trust and respect. By using the Service, you agree to follow these core principles:

  1. Treat others with respect and kindness.
  2. Do not share misleading, harmful, or explicit content.
  3. Avoid discriminatory, hateful, or violent speech.
  4. Use Handiers for genuine, local service connections only.
  5. Report unethical or abusive activity through the proper channels.

Violation of these ethical standards may result in removal of content, temporary suspension, or permanent termination of your account.

11. Third-Party Services

The Service integrates with third-party systems, including Stripe (payments), Twilio (SMS/call), Firebase, Google Analytics, and Meta Pixel for analytics and performance. Use of these services is subject to their respective terms and privacy policies.

12. Termination and Suspension

We may suspend or terminate your account without notice if you violate these Terms, engage in illegal activity, or cause harm to the community.
You may also delete your account at any time by contacting customer support.
Upon termination, your license to use the Service ends immediately.

13. Disclaimer, Indemnity, and Limitation of Liability

The Service is provided “as is” and “as available.” Handiers makes no warranties, express or implied, regarding accuracy, reliability, or availability. You agree to indemnify and hold harmless Handiers, its officers, employees, and affiliates from any claims arising from your use of the Service or your violation of these Terms. To the fullest extent permitted by law, Handiers shall not be liable for any indirect, incidental, or consequential damages.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.

15. Contact Information

If you have questions or concerns about these Terms, please contact us:
Email: support@handiers.com
Address: Handiers Inc., Los Angeles, CA, USA