Privacy Policy
Effective date: October 14, 2025
Last update: October 14, 2025
Company: Handiers Inc., a Delaware corporation registered in California
1. Introduction
Handiers Inc. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile apps, or other services (“Service”).
By using the Service, you agree to the terms of this Privacy Policy.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile apps, or other services (“Service”).
By using the Service, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
- **Account Information:** Name, email, phone number, password, and address.
- **Pro Registration Information:** Name, business name, contact information, specialties, and optional license, insurance, or portfolio data.
- **Usage Data:** Device type, IP address, browser type, operating system, access times, and interaction logs.
- **Location Data:** Approximate or precise location when using features that require it.
- **Communication Data:** Chat messages, SMS content, and call logs (via Twilio integration) between users and Pros.
- **Payment Data:** Subscription and billing information, processed securely by Stripe (Handiers does not store credit card data).
- **Analytics Data:** Behavioral, event, and crash analytics through Firebase, Google Analytics, and Meta Pixel.
- **Report & Moderation Data:** Information provided when you submit a report or are involved in content moderation.
3. How We Use Your Information
We use your information to:
- Operate, maintain, and improve the Service.
- Enable communication between users and Pros.
- Process payments, subscriptions, and renewals.
- Monitor and enforce compliance with community guidelines.
- Personalize user experience and recommend Pros based on location.
- Conduct analytics and marketing optimization.
- Detect, prevent, and address technical issues or fraudulent activity.
- Respond to customer inquiries and support requests.
4. Sharing of Information
We share information only as necessary to provide and operate the Service:
We do not sell or rent personal information to third parties.
- **Stripe:** For payment processing and billing.
- **Twilio:** For SMS and call delivery.
- **Firebase / Google Analytics:** For analytics and crash diagnostics.
- **Meta Pixel:** For aggregated marketing analytics.
- **Legal Compliance:** When required by law or to respond to valid legal requests.
We do not sell or rent personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to recognize repeat visits, track usage, and measure the effectiveness of our communications.
Users can control cookie settings through browser preferences, but some features may not function properly if cookies are disabled.
Users can control cookie settings through browser preferences, but some features may not function properly if cookies are disabled.
6. Data Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.
If you delete your account or request deletion, your data will be removed within 90 days, except where retention is required by law.
Pro listings and content associated with public activity may persist temporarily for audit and legal compliance purposes.
To request deletion, contact support@handiers.com.
If you delete your account or request deletion, your data will be removed within 90 days, except where retention is required by law.
Pro listings and content associated with public activity may persist temporarily for audit and legal compliance purposes.
To request deletion, contact support@handiers.com.
7. Data Security
We use technical, administrative, and organizational measures to protect your information. Despite our efforts, no online system can be guaranteed completely secure. Users are encouraged to use strong passwords and protect their accounts.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Requests can be made by contacting support@handiers.com. We may verify your identity before processing such requests.
- Access and obtain a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent to certain processing activities.
- Opt-out of marketing communications.
Requests can be made by contacting support@handiers.com. We may verify your identity before processing such requests.
9. Community and Communication Data
By using Handiers’ chat, SMS, or phone features, you consent to the collection and storage of communication data for safety and operational reasons.
We monitor communications for spam, abuse, and violations of our Terms and Community Guidelines.
Reports submitted through the “Report” feature are logged and reviewed by our moderation team.
We monitor communications for spam, abuse, and violations of our Terms and Community Guidelines.
Reports submitted through the “Report” feature are logged and reviewed by our moderation team.
10. Children's Privacy
The Service is not intended for use by individuals under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that a minor has provided personal data, we will delete it promptly.
We do not knowingly collect personal information from children.
If we become aware that a minor has provided personal data, we will delete it promptly.
11. International Data Transfers
We may store and process your information in the United States or other countries where we operate.
By using the Service, you consent to the transfer of information to the U.S., which may have different data protection laws than your country.
By using the Service, you consent to the transfer of information to the U.S., which may have different data protection laws than your country.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be notified via the app or website, and the “Last Updated” date will reflect the revision.
Continued use of the Service constitutes acceptance of the updated policy.
Material changes will be notified via the app or website, and the “Last Updated” date will reflect the revision.
Continued use of the Service constitutes acceptance of the updated policy.
13. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any disputes arising under this Policy shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.
Any disputes arising under this Policy shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@handiers.com
Address: Handiers Inc., Los Angeles, CA, USA
Email: support@handiers.com
Address: Handiers Inc., Los Angeles, CA, USA